Director, Customer Success
Adonis
Adonis is the leading AI Orchestration platform for healthcare payments, purpose-built for healthcare organizations seeking to transform their revenue operations. Adonis is headquartered in New York City, and raised $31 million in Series B financing in 2024. Our mission is to maximize revenue outcomes that enable healthcare providers to deliver the highest form of clinical care.
Traditional Revenue Cycle Management processes often struggle with inefficiencies, costing providers up to 15% or more of their potential revenue. Adonis addresses these challenges by leveraging advanced automation, data science, and AI to create the infrastructure that RCM teams need to detect vulnerabilities, optimize workflows, and deploy precise solutions that drive reliable and scalable financial outcomes. Whether identifying issues before they escalate, recommending tailored resolutions, or automating the deployment of those resolutions, Adonis creates a seamless, future-proofed approach to RCM.
About the Role:
Adonis is hiring a new Director of Customer Success to lead our CS team across hospitals and health systems. In this role, you’ll lead and scale our enterprise post-sale organization while remaining deeply engaged in implementation, time-to-value, and complex customer outcomes. This role blends strategic leadership with hands-on execution and owns retention, expansion, and implementation excellence.
What You’ll Do:
Strategic Customer Leadership
- Own enterprise customer outcomes across onboarding, adoption, expansion, and renewal.
- Partner with Executive Sponsors, VPs of Revenue Cycle, and operational leaders.
- Lead executive business reviews and long-range success planning.
Team Leadership & Development
- Build, mentor, and lead a high-performing Client Success team.
- Establish operating rhythms, playbooks, and performance standards.
- Coach on executive communication, RCM expertise, and value storytelling.
Implementation & Time-to-Value
- Own implementation quality and outcomes for enterprise customers.
- Directly engage in complex or high-stakes implementations.
- Improve internal playbooks to accelerate time-to-value.
Product & Roadmap Influence
- Distill customer feedback to influence product and engineering priorities.
- Act as the voice of the customer internally.
Account Growth & Retention
- Drive NRR, logo retention, and expansion revenue.
- Identify new RCM use cases and AI workflow expansion opportunities.
RCM Thought Leadership
- Act as a strategic RCM advisor, not just a product expert.
- Guide customers through change management and KPI improvement.
We’d love for You to Have:
- 8+ years experience with enterprise customers.
- Background in Healthcare SaaS and/or Revenue Cycle Management.
- Proven team leadership with hands-on execution.
- Strong analytical, communication, and storytelling skills.
The base salary range for this position is $170,000 to $200,000. Base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer competitive equity and benefits packages.
Perks at Adonis
- Competitive Equity Packages
- Employer paid medical insurance
- Employer paid dental insurance
- Employer paid vision insurance
- Employer funded HSA
- Parental Leave
- Commuter Benefits
- Office Lunches Everyday
- Office Snacks
- Generous PTO
- Located in 3 World Trade Center with easy access to all trains and the path, and amazing views of the city
At Adonis, we’re super excited to have moved into a new office space. We are a hybrid company where our team members spend time in office, to enjoy the exciting perks that we have.
Adonis is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Adonis, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals.