At Athena, we empower possibility through transformative delegation. True leaders reflect on what they want in life and map the path to get there. We clear the way by pairing exceptional Philippine-based EAs with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater impact on our clients' work and lives.

With a waitlist growing by the day, Athena has already showcased compelling demand. As part of the Athena team, you will have an exponential opportunity, empowering the fiercely ambitious to reach the most audacious goals.

Role Overview

An Analyst, Employee Services plays a crucial role in ensuring the seamless operation and effective utilization of digital tools and technologies.. This role involves providing technical support, managing access controls, facilitating onboarding/offboarding processes, conducting training sessions, and ensuring compliance with cybersecurity standards.

Duties & Responsibilities

• Provide technical support and assistance in setting up secured accounts and workstations through remote access controls and backups.

• Set up Google workspace for new hires

• Create email accounts and provide new team members with the necessary tools access based on the tools access matrix

• Coordinate with the various tools administrators to ensure that new team members are provided the necessary tools access based on the tools access matrix

• Create and add new team members to relevant email distros and Google chat spaces

• Remove necessary tools access in case of offboarding

• Perform troubleshooting issues, as well as tool performance monitoring and systems maintenance, as required for Athena's tools and applications

• Reset expired email logins and work on password reset/lockout requests

• Conduct performance regular tools audits/reviews

• Track and monitor users’ MDM enrollment, and send a weekly report on non-compliance to the team

• Escalate laptop issues and challenges

• Provide training and support to employees on the use of digital tools and technologies, ensuring they have the necessary skills to utilize them effectively

• Identify opportunities to streamline and improve existing processes through the implementation of digital solutions

• Ensure smooth transitions during organizational change and adoption of digital technologies

• Ensure that digital initiatives comply with relevant cybersecurity standards and regulatory requirements, and implement measures to protect digital assets and data

Key Stakeholders

Both internal and external stakeholders Skills

• Excellent communication skills, fluent in English.

• Proficient with G-suite applications.

• Excellent organization skills

• Detail-oriented

Behavioral Competencies

• Customer service-oriented

• Strong critical thinking and analytical skills

• Accountability

• Initiative

• Collaboration and teamwork

• Verbal and written communication

• Resourcefulness

Relevant Experience Required

• 2yrs+ prior experience in handling the same function

• Tech-savvy or quick to learn about technology

• Proficiency with Google Workspace and Mac OS

• Willing to be in a hybrid work environment, encompassing both remote and in-office work environments

• Willing and available to work during the graveyard shift and has the flexibility to work at any day of the week

Educational and Certification Requirements Graduate of a 4-year university course, preferably a technology-related course.

Direct Reports and Span of Control

Individual Contributor

Equal Opportunity Employer: At Athena, we are deeply committed to fostering an inclusive and diverse workplace environment. We believe that diversity enriches our organization, enhances creativity, and drives innovation. We are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws. We strive to create an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and talents. We actively promote diversity and inclusion through our hiring practices, employee development initiatives, and company culture, recognizing that it is essential for our success as a company and as a community.