Account Specialist
Delphi
Location
San Francisco
Employment Type
Full time
Location Type
On-site
Department
GTM
Why Delphi?
We are redefining how knowledge is shared. We are enabling anyone to transform their unique expertise into an interactive experience, a digital version of their mind: a dynamic reflection of their knowledge and perspective. This is a completely new medium of knowledge transfer designed to make human intelligence deeply engaging and infinitely scalable.
Imagine a world where the collective wisdom of individuals isn’t locked away, but is instead a dynamic, ever-evolving resource anyone can engage with. We are building a future where human wisdom is abundant, learning is radically personalized, and individual brilliance scales effortlessly.
2,800 years ago individuals from across the Greek world and beyond, including kings, city-state leaders, and ordinary citizens, made pilgrimages to Delphi, seeking guidance on matters ranging from war and politics to personal affairs.
And now people will come to Delphi again.
Learn more about Delphi and this position by calling the CEO’s digital mind here!
Our Supporters
We are proud of the coalition that we’ve been able to build behind Delphi.
The best investors and angels you can find: backing from Sequoia, Founders Fund, Abstract Ventures, Michael Ovitz, Gokul Rajaram, Olivia Wilde and the founders of Lyft, Zoom, Doordash, and more.
Incredible customers: we are a trusted and loved product by thousands of the world’s most brilliant minds. From Tony Robbins to Codie Sanchez, our customers reach tens of millions of people
High talent density: our team includes founders with successful exits and builders from Apple, Discord, Spotify, Substack and more, all focused on our mission.
We've more than doubled our revenue, users, and Delphi interactions in the last 6 months—all organically through word of mouth. We plan to accelerate even further from here.
What It Takes to Succeed at Delphi
Delphi is for those who want to be pushed to do their greatest work. We’re looking for those who don’t view their work as a job but rather, they want to shape the future of human connection and leave a lasting impact.
This will work for you if:
You are ambitious – Our team is full of former founders, and entrepreneurial individuals who are taking on immense initiatives. In a world of barrels and ammunition, we are in search of barrels.
You are obsessed – Being great doesn’t happen by accident. It is hard. You know that and it excites you. We value people who want to be great.
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You have a unique perspective, and tend to view the world positively – At the end of the day our product is a result of the collaboration of our team. We want people who are additive to culture. We value people who ask the question “What could go right?”
Role Overview
The most ideal person for this role is a relationship alchemist who understands that behind every great mind is a person who needs to feel genuinely understood and valued. You're the type of person who can walk into a room with a skeptical Fortune 500 CEO or a world-renowned thought leader and leave with them excited about possibilities they didn't even know existed. You know that exceptional customer success means unlocking human potential at scale and turning customers into co-creators of the future.
What Makes the Ideal Candidate
Relationship maestro who builds instant rapport with high-profile individuals
Experience working directly with creators, influencers, or high-caliber domain experts
Someone who understands the unique challenges and opportunities of working with public figures
Strategic thinker who can identify and execute on 100x value opportunities
High EQ combined with technical fluency to navigate complex product capabilities
Background in digital media, creator economy, or innovative tech products
Core Abilities
Cultivate meaningful relationships with top-tier customers
Translate complex technical concepts into compelling value propositions
Identify, define and implement customer success frameworks that scale
Proactively solve problems before customers experience them
Develop strategic onboarding and adoption processes that maximize value
Transform successful customers into vocal champions and case studies
What You Will Own
End-to-end success journey for our most strategic customers
Onboarding, training, and ongoing optimization for high-profile accounts
Voice of the customer feedback loop into product development
Expansion and retention strategies for key accounts
Success metrics and reporting for executive stakeholders
Development of scalable success playbooks and best practices
Why You Might NOT Like Working at Delphi
High Expectations: We demand excellence. If you’re not comfortable with high standards, constant iteration, and direct feedback, this environment may not align with your working style.
In-Person Collaboration: We believe in-person collaboration drives better ideas. If you thrive in a remote-first environment, this may not be the best fit.
Ambiguity & Uncertainty: Many of our challenges don’t have obvious solutions. If you’re not comfortable navigating ambiguity or tackling problems without previous solutions this might not align with your working style.
Not a 9-to-5: We move fast, iterate often, and tackle ambitious challenges. This isn’t a clock-in/clock-out environment.
What You Would Get
Excellent team: We have worked hard to put together some of the most ambitious, creative, smart people that we have met. They want to get to know you and work with you.
Equity: We are confident that this opportunity is massive, and we want you to share in the upside.
Unlimited Learning Stipend: Whether it’s books, courses, or conferences, we want to support your growth and development. The more you learn and improve your craft the more effective we will be together.
Health, Dental, Vision: Comprehensive coverage to keep to take care of your health.
In-Person Office: Work from our beautiful office in Jackson Square, San Francisco. We believe that learning through osmosis, in-person, is the best way to learn.
Ascension: We’ll push you to do the greatest work of your life, with opportunities to grow both personally and professionally.
Tell Us About You
If all of this piques your interest reach out to us with your resume or linkedin and share a little bit about
Who you are.
What you’re motivated by.
Which role and why you’re a good fit.
No essays or AI-generated content, please. Authenticity is always the best.