Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds!

Do you want to know why Rappi?

⭐️ WE SEE OPPORTUNITIES where others see problems

⭐️ WE SEE CLOSE where others see distance

⭐️ WE SEE ADRENALINE where others see pressure.

Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training or experience.

Did you like what you have read so far? Find out how you will deliver magic together with us through your Rappi mission 🧡

Check out how it will impact our ecosystem:

We are seeking a highly analytical and proactive Operations Specialist to join our fast-growing food delivery team. In this role, you’ll monitor key operational metrics, solve live issues, and design scalable solutions to ensure the best possible experience for our users, riders, and partners. If you thrive in dynamic environments and enjoy working cross-functionally to deliver impact, this role is for you.

As part of Rappi, you will be responsible for:

The operations specialist is a key role for monitoring and solving live operational issues, and is also responsible for optimizing processes and generating efficient, scalable and customer-centric solutions, in order to secure the best experience for all our stakeholders.

We’re looking for someone who is passionate about solving problems in a data-driven way, but who also values working collaboratively across different teams to find comprehensive solutions to complex challenges that bring the company closer to its goals.

This is a great opportunity to step into a dynamic role with strong growth potential, where you'll be able to make a visible short-term impact through operations, while gaining a 360° understanding of how the company works.

Main responsibilities

- Daily monitoring of the main operational metrics of assigned cities (Canceled, Bad Orders, Defects, ATA's, etc.).

- Deep dive in each metric out of target to identify possible causes of deviation, create analyses to generate actionable insights and work on a plan to execute and get on target.

- Take care and follow up on 360° experience for the whole city operation (Users, RTs, Partners).

- Proactively identify and propose solutions to operational issues. Work closely with other local teams (commercial, hunting, regional GMs) to provide comprehensive solutions and achieve objectives.

- Work closely with global teams (tech, product, etc.) to identify problems, propose solutions, and scale them through technology.

Key requirements

- Undergraduate/first-level degree in Engineering or similar

- A deep desire to work in a highly-dynamic and constantly-changing environment

- Disruptive and critical thinking

- Deep analytical skills

- Ability to communicate ideas in a clear and structured way

- Proactive executor

- Self-organized profile and the ability to prioritize tasks

- SQL

Desired requirements

- Advanced Excel skills is a plus

- Work experience in technology companies

Good and now, what are the requirements for me to be part of this neon universe?

At Rappi, we are passionate about delivering seamless food delivery experiences in cities across the region. As part of our operations team, you will have the opportunity to shape the way we solve complex challenges, working at the intersection of technology, data, and people.

This is a unique opportunity to grow within a dynamic and collaborative environment, gaining exposure to all areas of the business and making a tangible impact on our users and partners every day.

We offer:

• A fast-paced, innovative workplace with a high degree of ownership.

• Opportunities for professional growth and career progression.

• A diverse and inclusive team culture.

Join us and help redefine the food delivery experience!

Worker type:

Regular

Company:

Rappi Technology Argentina

For more information check our website https://about.rappi.com/es and check our reviews on Glassdoor https://acortar.link/Eqm07Q

we are waiting for you to build and deliver the magic together! #Rappi 🧡